Customer Services

How can we help you?

We want to provide you with the assistance you require as quickly and efficiently as possible. If you complete the form below, selecting the appropriate choices from the drop down menus, it will help us ensure that your enquiry is dealt with by the relevant team at Broadway Travel Cruise.

Already booked? Contact our Cruise Customer Services team.

Our Cruise Customer Services team can discuss amendments, adding extras and answers any general enquires you may have before you travel. We handle thousands of enquiries by email each year carefully and efficiently for all of our customers. The majority are responded to within 48 working hours. If you would prefer to speak to one of our Cruise Customer Services team, please call 020 332 55000. Alternatively, you can send us your query online using our Customer Services contact form

Cruise Customer Services Call Centre opening hours:

Cruise Customer Service is closed on Bank Holidays.

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturdays Closed
Sundays Closed


You can also contact us in writing to
Broadway Travel Cruise | The Boiler House | Hoults Yard | Walker Road | Newcastle Upon Tyne | Tyne and Wear | NE6 1AB