Covid 19 - Travel Information

Important Update For Customers

Please be advised that due to the huge amount of cruise line cancellations, we are working through all sailings in departure date order.

Please can we ask that you only contact us if you are due to travel imminently or within the next 7 days. We are aware of all bookings, and are working through in priority by date order and our customer service team will contact you.

Please be reassured that your money is safe and secure, future cruise vouchers will be offered for all affected sailings which can be transferred to an alternative booking , So your holiday will be postponed but not lost , we put your safety first. We are working around the clock in this challenging time so we appreciate your patience as updates are changing by the hour.

Thank you for your patience and support during this unprecedented time.

 

We are aware of the reported outbreaks of Covid-19 (Coronavirus) in various destinations around the world. We currently do and will continue to follow the relevant Foreign and Commonwealth Office advice. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity.

Please be advised that local authorities may have introduced additional screening measures and travel restrictions at airports and cruise ports.

We advise all customers to stay up to date with the Government advice: https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

We advise that you read the FCO travel advice for the country you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice. https://travelhealthpro.org.uk/countries

 


FAQ's

 

Is it safe to travel?

We are currently following Foreign & Commonwealth Office advice regarding travel restrictions to various destinations.

If the Foreign & Commonwealth Office advises against travel to the destination and your holiday arrangements are affected, we will get in touch and advise you on your options.

 

Will my booking be affected?

If there are any changes that will impact your booking our customer service will contact you at the earliest opportunity to discuss your options.

If your cruise is cancelled, we’ll do our best to make sure you don’t miss out on your holiday and attempt to arrange a suitable alternative for you. If you aren’t happy with any alternatives, you’ll be offered a full refund and may be entitled to future cruise credit dependent on the cruise line you’re booked with.

You can find each cruise line's specific guidance and policies below.

 

Can I cancel my booking?

If you decide you’d prefer not travel and your booking hasn’t been affected by Coronavirus, whether or not we are able to refund you any money will depend on how far in advance you have cancelled and which cruise line you are travelling with.

We have detailed the individual policies below, but would advise against cancelling earlier than necessary as we may not be able to offer a refund, even if your cruise is cancelled at a later date.
 


Cruiselines

A number of cruiselines have temporarily suspended service until the current travel situation improves and ships are able to move between ports without restrictions or putting the health and safety of their customers at risk. We've detailed the latest updates from all operators below.

 

At Azamara, the safety and well-being of our guests and crew are always our top priorities. After the decision was made on March 13th to voluntarily suspend our sailings departing from US ports, we've now made the decision to also suspend operations for the remainder of our sailings worldwide, effective at midnight, March 15th. If you are currently onboard a cruise, there’s no need to worry. We will conclude current sailings with modifications in order to provide our guests the best options for their safe return home. Our goal is to resume operations on April 11th, 2020. We’re currently working directly with guests as well as travel advisors impacted by this temporary disruption. As a result of this change, if you’re scheduled to sail with us before April 11th, you will receive a 125% Future Cruise Credit to come back and sail with us by December 31, 2021.

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Carnival has suspended operations and expects to resume from 10th April 2020. Customers will have the option of 100% future cruise credit in addition to enhanced on board credit, or a full refund.

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Extraordinary times call for extraordinary measures. We have now suspended all global sailings until April 11, 2020, when we plan to resume operations. We understand the severity of the public health crisis confronting us around the world and want to ensure that we play our part and take appropriate action. We are working with all guests impacted by these changes and appreciate the patience and understanding of all those involved during these unprecedented times.

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Due to the escalating global pandemic outbreak of the Covid-19 coronavirus, updated Government advisories and the impending lockdown of many ports around the world, Cruise & Maritime Voyages has confirmed the temporary suspension of all worldwide cruise operations for embarkations taking place from today (Friday 13 March 2020) for six weeks until Friday 24 April 2020. All affected passengers will be offered a full refund or an attractive future cruise credit of 125% of the value of their cruise.

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As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from U.S. ports for 30 days, Cunard is suspending any new cruises until 11 April, 2020. If you have a Cunard voyage booked that was due to depart prior to 11 April 2020, we’re very sorry to have to cancel your plans. We are pleased to offer you a 125% Future Cruise Credit to be used for a new future cruise sailing any time before the end of March 2022 – simply book by 31 December 2021.

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With the ongoing situation with COVID-19, multiple port closures and the recent government advisory for cruise travel, we believe it is currently impossible for us to offer our guests the holiday experience that we promise. We have therefore taken the difficult decision to pause our ocean cruise operations until 23rd May. Guests who were booked during this time will be contacted to explain their options.

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Due to the continued port closures and travel restrictions surrounding COVID-19 and in an abundance of caution, Holland America Line has made the decision to voluntarily pause global cruise operations of its 14 ships for 30 days, impacting sailings scheduled to depart through April 14, 2020.

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We’re sorry to advise that following the changing port restrictions and closures put in place by local authorities, we have taken the difficult decision to cancel all of our upcoming Marella Cruises from Saturday 14th March – Saturday 28th March 2020. We will contact all customers due to travel on a Marella Cruise over the next two weeks to rearrange their cruise or offer a full-refund. We would like to thank our customers for their understanding.

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Due the continued Covid-19 crisis development in many of the countries where we operate, the restrictions imposed by various government and port authorities, and the safety measures we put in place since January, we are forced to adjust or cancel some of our itineraries.

For the cruises we are forced to cancel we will offer to our guests a voucher equal to the value of the cancelled cruise, to be used for any future sailing departing before the end of 2021 plus an on board credit of €100 per cabin for cancelled cruises up to 6 nights and €200 for cruises of 7 nights or longer. Solely for the cancellation of MSC Bellissima Grand Voyage Dubai-Yokohama, and MSC Lirica Grand Voyage Dubai-Venice, we will offer and on board credit of € 400 per cabin. This credit is refundable, valid for any period of the year and can be combined with any existing promotion.

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Given the current health environment, I'd like to share an important update about Norwegian Cruise Line's response to COVID-19. With the virus impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages across our fleet, effective immediately. This action is in effect for voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence and operate with embarkations beginning April 12, 2020.

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As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from U.S. ports for 30 days, P&O Cruises is suspending any new cruises until April 11, 2020.

If you have a P&O Cruises holiday booked that was due to depart prior to 11 April 2020, we’re very sorry to have to cancel your plans. We are pleased to offer you a 125% Future Cruise Credit to be used for a future cruise sailing any time before the end of March 2022 – simply book by 31 December 2021.

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In proactive response to the unpredictable circumstances evolving from the global spread of COVID-19 and in an abundance of caution, Princess Cruises announced that it will voluntarily pause global operations of its 18 cruise ships for two months (60 days), impacting voyages departing March 12 to May 10.

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Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, is suspending cruise operations across all three brands through April 11, 2020.

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Norwegian Cruise Line Holdings Ltd., the parent company of Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, is suspending cruise operations across all three brands through April 11, 2020.

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At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. After the decision was made on March 13th to voluntarily suspend our sailings departing from US ports, we've now made the decision to also suspend operations for the remainder of our sailings worldwide, effective at midnight, March 15th. If you are currently onboard a cruise, there’s no need to worry. We will complete our current sailing and debark as planned. Our goal is to resume operations on April 11th, 2020.

As a result of this change, we’re providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021

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We have taken the very difficult decision to temporarily suspend our Ocean Cruises onboard Saga Sapphire and Spirit of Discovery from 15 March 2020 to 1 May 2020. This is a decision we have not taken lightly. However, with the current circumstances, we no longer believe that we can give you the cruise experience you would expect from Saga.

If you have booked a Saga Ocean Cruise during this period, we are offering you an additional future cruise credit to the value of 25%. This means if you choose to amend your booking to a future date, the full amount you have paid for your cruise, plus an extra 25% will be transferred to that booking; or we can send you a voucher for this amount to be redeemed against any future Saga Ocean Cruise. This future cruise credit will last for a period of 24 months.

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Silversea is embracing Royal Caribbean Cruises Ltd's initiative about suspending cruising in the United States for the upcoming 30 days and we are extending this cancellation to other ships around the world.

All booked guests on these affected voyages have the option to receive a 100% cash refund to their original method of payment, or a 125% Future Cruise Credit.

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Virgin Voyages have made the very difficult decision to postpone the Showcase Tour launch and inaugural sailing season for Scarlet Lady until July 15, 2020, with our Maiden Voyage taking place August 7, 2020.

We want to make this change to your plans as convenient and fair as possible. So we are offering a range of options from a full refund and a voyage credit to extra special bonuses if you book a future sailing.

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