Mon – Thur 9am – 7pm, Fri - 9am – 5pm,
Sat - 9am – 4pm, Sun – Closed 020 3368 3209 Call us for expert advice and bookings
Sat - 9am – 4pm, Sun – Closed 020 3368 3209 Call us for expert advice and bookings
While our website is easy and informative to use, you are of course welcome to call our team of friendly and knowledgeable travel agents. They will be happy to assist you with obtaining a quote, booking your holiday and answering any pre-booking questions you might have. Speak to one of our travel agents on 020 3368 3209.
Cruise Sales Call Centre opening hours:
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 17:00 |
| Saturday | 09:00 - 16:00 |
| Sunday | CLOSED |
*Christmas and New Year opening hours:*
| Monday 23rd Dec | 09:00 - 19:00 |
| Tuesday 24th Dec | CLOSED |
| Wednesday 25th Dec | CLOSED |
| Thursday 26th Dec | CLOSED |
| Friday 27th Dec | 09:00 - 17:00 |
| Saturday 28th Dec | 09:00 - 16:00 |
| Sunday 29th Dec | 10:00 - 17:00 |
| Monday 30th Dec | 09:00 - 20:00 |
| Tuesday 31st Dec | 09:00 - 16:00 |
| Wednesday 1st Jan | CLOSED |
Our Cruise Customer Services team can discuss amendments, adding extras and answers any general enquires you may have before you travel. We handle thousands of enquiries by email each year carefully and efficiently for all of our customers. The majority are responded to within 48 working hours. If you would prefer to speak to one of our Cruise Customer Services team, please call 020 332 55000. Alternatively, you can send us your query online using our Customer Services contact form.
Cruise Customer Services Call Centre opening hours:
Cruise Customer Service is closed on Bank Holidays.
| Monday | 09:00 - 17:00 |
| Tuesday | 09:00 - 17:00 |
| Wednesday | 09:00 - 17:00 |
| Thursday | 09:00 - 17:00 |
| Friday | 09:00 - 17:00 |
| Saturdays | Closed |
| Sundays | Closed |
*Christmas and New Year opening hours:*
| Monday 23rd Dec | 09:00 - 17:00 |
| Tuesday 24th Dec | CLOSED |
| Wednesday 25th Dec | CLOSED |
| Thursday 26th Dec | CLOSED |
| Friday 27th Dec | 09:00 - 17:00 |
| Saturday 28th Dec | CLOSED |
| Sunday 29th Dec | CLOSED |
| Monday 30th Dec | 09:00 - 17:00 |
| Tuesday 31st Dec | 09:00 - 16:00 |
| Wednesday 1st Jan | CLOSED |
You can also contact us in writing to
Broadway Travel Cruise | The Boiler House | Hoults Yard | Walker Road | Newcastle Upon Tyne | Tyne and Wear | NE6 1AB
If you have an outstanding balance on your booking and want to make payment, you can login to our My Booking system and pay either all or part of your balance online. Alternatively, contact our Customer Services Team on 020 332 55000 and they will be happy to assist you.