Contact Us

Not booked yet? Contact our Cruise Sales Team.

While our website is easy and informative to use, you are of course welcome to call our team of friendly and knowledgeable travel agents. They will be happy to assist you with obtaining a quote, booking your holiday and answering any pre-booking questions you might have. Speak to one of our travel agents on 020 3368 3209.

Cruise Sales Call Centre opening hours:

Monday  09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday Closed
Sunday Closed

Already booked? Contact our Cruise Customer Services team.

Our Cruise Customer Services team can discuss amendments, adding extras and answers any general enquires you may have before you travel. We handle thousands of enquiries by email each year carefully and efficiently for all of our customers. The majority are responded to within 48 working hours. If you would prefer to speak to one of our Cruise Customer Services team, please call 020 332 55000. Alternatively, you can send us your query online using our Customer Services contact form

Cruise Customer Services Call Centre opening hours: 

Cruise Customer Service is closed on Bank Holidays.

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturdays Closed
Sundays Closed

You can also contact us in writing to
Broadway Travel Cruise | The Boiler House | Hoults Yard | Walker Road | Newcastle Upon Tyne | Tyne and Wear | NE6 1AB

Want to pay an outstanding balance? 

If you have an outstanding balance on your booking and want to make payment, you can login to our My Booking system and pay either all or part of your balance online. Alternatively, contact our Customer Services Team on 020 332 55000 and they will be happy to assist you.